Refunds, Returns & Cancellations

This policy is shown and acknowledged at checkout before every order with Vivum Club.

Cancellations

• You may cancel an order at no cost at any time before it ships by emailing [email protected] with your order number.
• We may cancel any order that does not pass our order review. If payment was already received, cancelled orders are refunded in full to the original payment method.

Returns

Because of the nature of research materials, all sales are final once an order ships. We cannot accept returns of opened or used products.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos. Approved claims receive a replacement or a refund to the original payment method.

Lost shipments

If a tracked shipment is lost in transit, contact us and we will investigate with the carrier and replace or refund the order once the loss is confirmed.

Refund timing

Approved refunds are issued within 5 business days. Your bank or card issuer may take additional time to post the credit.

This page is a general template and does not constitute legal advice.