Order Review & Refusal Policy

Vivum Club supplies research materials to qualified researchers only. Every order is reviewed by our team before it is accepted and before a payment invoice is sent.

What we review

• The institution or company, lead researcher, and intended research application provided at checkout.
• The email address used. Orders placed with free personal email providers may require additional verification.
• The shipping address. Orders shipping to residential addresses are held for manual review.
• Order history, quantities, and patterns.

Orders we refuse or cancel

We will cancel, and may permanently close the account for, any order:

• That mentions personal use, dosing, administration, or symptoms.
• Where the buyer cannot or will not verify their research credentials or institutional affiliation when asked.
• That appears intended for resale, relabeling, or distribution for human or veterinary use.
• That otherwise appears inconsistent with in-vitro research use.

Communications

Our team does not answer questions about human or animal use, dosing, preparation for administration, or effects. Such requests are treated as grounds for order refusal.

Contact

Questions about a pending order? Email [email protected].